Back to DepartUK

Privacy & Terms

Paddock App Studios · Last updated May 2026

Privacy Policy

What we collect

DepartUK web — No account is required and no personal data is collected by us. Your theme preference and recently viewed stations are stored locally in your browser's localStorage and never leave your device. We record anonymised counts of which stations are searched (e.g. "Bristol Parkway was viewed 12 times today") for the purpose of improving the service. These counts contain no identifying information.

The DepartUK website displays advertisements served by Google AdSense. Google uses cookies — including the DoubleClick cookie — to serve personalised ads based on your browsing activity. This means data about your visit may be shared with Google for advertising purposes. You can opt out of personalised advertising via Google's ad settings.

DepartUK Android app — The app collects anonymised device information and usage patterns to improve performance. If you grant location permission, this is used solely to suggest nearby stations. Advertising is served by Google AdMob; data may be shared with Google for advertising purposes. No account is required for basic use. Premium subscriptions are processed entirely by Google Play.

Third-party services

Train departure data is provided under licence from the Rail Delivery Group (Darwin data feed). We do not sell your data to third parties. Third-party services used include Google AdSense (web), Google Play Services, AdMob, and Google Analytics for Firebase (Android app only), each governed by their own privacy policies. Google's privacy policy is available at policies.google.com/privacy.

Cookies & local storage

Browser localStorage is used to remember your theme choice and recently viewed stations. This data stays on your device and is never transmitted to our servers.

Google AdSense sets cookies on this site, including the DoubleClick cookie, to serve and measure personalised advertisements. These are third-party cookies set by Google. You can manage your ad personalisation preferences at google.com/settings/ads or opt out via the Network Advertising Initiative opt-out page.

Data retention & deletion

Anonymised station view statistics are retained for up to 30 days and then automatically deleted. No personal data is retained. To request deletion of any data associated with your use of the service, contact us at the address below.

Children

DepartUK is not directed at children under 13. We do not knowingly collect data from children. If you believe a child has provided personal information, please contact us and we will delete it immediately.

Contact

Privacy queries and deletion requests: support@paddock-home.com

Terms of Service

Information accuracy

DepartUK displays live train departure information sourced from National Rail's Darwin data feed. This information is provided as is and on a best-efforts basis. We make no guarantee as to the accuracy, completeness, or timeliness of the data displayed.

Do not rely solely on DepartUK to make travel decisions. Always check official National Rail or train operator sources before travel, particularly for planned engineering works, disruptions, or time-critical journeys.

Limitation of liability

Paddock App Studios is not liable for any missed trains, missed connections, financial loss, or other consequences arising from use of or reliance on information displayed by DepartUK.

Service availability

The service is provided free of charge and may be interrupted, modified, or discontinued at any time without notice, including for maintenance or infrastructure changes.

Intellectual property

The DepartUK name, logo, and application code are the property of Paddock App Studios. Train data is Crown Copyright and used under licence from the Rail Delivery Group.

Governing law

These terms are governed by the laws of England and Wales.

Contact

Paddock App Studios · support@paddock-home.com